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I want to print my address book but all that's shown are names.... but no addresses.

Regular Visitor

I want to print my address book but all that's shown are names.... but no addresses.

#1.. I have both Comcast(Xfinity?) and gmail accounts. Gmail pops up immediately but Xfinity is VERY slow and sluggish

#3.. I want to print my Xfinity address book but only names are shown.... no email addresses. What am I doing wrong?

Email Expert

Re: I want to print my address book but all that's shown are names.... but no addresses.

Are you using only the webmail interface, or a desktop client like Outlook or Thunderbird?  Are you still in the old Comcast email format or the new one?




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Regular Visitor

Re: I want to print my address book but all that's shown are names.... but no addresses.

I'm doing this on the web interface right now. Once I get this address issue fixed I will want to use Thunderbird to access my email. As far as which... New? Old? Ummmm.... how would I know which I'm using??

Email Expert

Re: I want to print my address book but all that's shown are names.... but no addresses.

The old format looks like this---------------------

 

Old Email Format.jpg

 

 

 

The new format looks like this

 

 

New Format.jpg

 

 

 

If you are using the new format, there are issues right now with the address book.  In fact you can't print it at all.  So if you are able to print even just the names, you must be in the old format.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: I want to print my address book but all that's shown are names.... but no addresses.

Looking at the screen shot, I see "Text Messaging" on the top so I guess I'm using the old format. As for printing, when I selected Print I saw all the names of my address book but no addresses. I didn't actually try to print at that point.  When I click TO: Addresses still don't appear.

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