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I want to block an email address

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Message 1 of 29
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I would like to block an email address so I do not receive any emails from them.  How do I do this?   It doesn't look like there is an easy solution to this.  I should be able to block an email address.  Any help you can give me would be appreciated.

28 REPLIES
Posted by
Silver Problem Solver

Message 2 of 29
37,479 Views

Hello,

The info you provided is very vague and many ways to do this but basically what you have to do is setup a email filter.

 

 

Posted by
Service Expert

Message 3 of 29
37,465 Views

You could either click Preferences/Email Filters and set up a mail filter

 

OR

 

There is something in place where you can set up a filter without going to Preferences to set it up if you use Xfinity Connect full version.

 

The method below is much easier because the From: field in the filter set up will have the address in it. If setting up a filter from Preferences you will have to open the mail, copy the address, click Preferences/Email Filter and do several other steps to create the filter.

 

HIGHLIGHT the mail in your INBOX. RIGHT click on the highlighted mail. Choose New Filter.

 

Give the filter a name.

 

If you are blocking an address do nothing to the From portion.

 

Click the - to the right of subject. You won't need that since subject tiltes likely won't be the same every time.

 

Choose what to do with the mail. You can have it sent to trash OR discard which will delete the mail from the server. You will never see it.

 

Click OK.

 

If you use Xfinity Connect lite version you can click Preferences/Email/Filters. Follow the directions above when setting up the filter.


 

 

 

 

 

 




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Posted by
Email Expert

Message 4 of 29
37,414 Views

Question for ya Queen E------I selected some emails in  my inbox using your right-click method and it worked OK.  But if I highlighted a message from this forum, the New Filter option is greyed out.

 

Any idea why?  Just curious.




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Posted by
Service Expert

Message 5 of 29
37,410 Views

Are you talking about the email notifications when someone replies to a topic you are subscribed to? If so, New Filter is not grayed out for me.

 

No clue why it would be for you.




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Posted by
Email Expert

Message 6 of 29
37,406 Views

Yes I mean the forum notifications.  I just right clicked on the one I got from your post immediately above this one, and "Mark as Unread", "View Source", and "New Filter" are all greyed out.  Everything else in the menu is active.

 

I'm on a Mac, but that shouldn't have anything to do with it.  I went straight to the webmail page.

 

Huh.

 

ETA:  I just opened that message, and Mark as Unread is now available.  View Source and New Filter are still greyed out.




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Posted by
Service Expert

Message 7 of 29
37,400 Views

Latoque, start a new thread about the greyed out issue.

 

 




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Posted by
Email Expert

Message 8 of 29
37,395 Views

OK




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Posted by
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Message 9 of 29
37,225 Views

How do I block an email coming from a gmail address

Posted by
Service Expert

Message 10 of 29
37,218 Views

Follow the directions in post #3 above.




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Posted by
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Message 11 of 29
36,183 Views

Please advise me how to block a sender from my email.  Thank you

Posted by
Service Expert

Message 12 of 29
36,175 Views

Queen-Evie wrote:

Follow the directions in post #3 above.


 




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Posted by
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Message 13 of 29
34,492 Views

I would like to block an email address so I do not receive any emails from them.  How do I do this?   It doesn't look like there is an easy solution to this.  I should be able to block an email address.  Any help you can give me would be appreciated.

Posted by
Gold Problem Solver

Message 14 of 29
34,481 Views

See this link for detailed instructions:

http://customer.comcast.com/help-and-support/internet/delete-or-redirect-unwanted-spam/

 

You can also set up the filter by right clicking on the email message and choosing NEW FILTER in the drop down menu.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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Message 15 of 29
34,155 Views

I want to block an email, not just send it to spam or other folder.

 

I want the sender to receive a unable to deliever notice so they think my email address no longer exists or they know they are blocked because their email gets bounced back to them.

 

Again, I do not want to just redirect it to a new folder, I want the sender to know I DID NOT receive the email so they will stop sending them.  AKA stop stalking me.

Posted by
Gold Problem Solver

Message 16 of 29
34,151 Views

You can create an email filter to block, but there is no way in XfinityConnect to also have the message bounced back to them.

 

http://customer.comcast.com/help-and-support/internet/delete-or-redirect-unwanted-spam/

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
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Message 17 of 29
33,844 Views

I want to block an email address

Posted by
Service Expert

Message 18 of 29
33,841 Views

Follow the directions in Post #3 above.




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Posted by
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Message 19 of 29
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Posted by
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Message 20 of 29
29,089 Views

Is there a way to let an email sender know your mailbox is programmed to no longer accept emails from their address?  For example -

 

"Notication Response - Your email message sent to : xyz@comcast.net was automatically deleted.  Do not send any further messages to email address to xyz@comcast.net"

Posted by
Bronze Problem Solver

Message 21 of 29
29,074 Views

meossuite wrote:

Is there a way to let an email sender know your mailbox is programmed to no longer accept emails from their address?  For example -

 

"Notication Response - Your email message sent to : xyz@comcast.net was automatically deleted.  Do not send any further messages to email address to xyz@comcast.net"


You can't do that with Comcast, but you might be able to fake somebody out. Create a new email address that *looks* like your email address, create a filter that forwards email from the problem sender to that newly created address, and "suspend" that newly created address. For example, create the address me0ssuite@comcast.net (a zero replacing an o; it's available), and have email from the bad sender forwarded there; use ME0SSUITE@COMCAST.NET; case doesn't matter in an email address. The sender will receive a real bounce basically saying that the address ME0SSUITE@COMCAST.NET isn't valid.

Posted by
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Message 22 of 29
26,722 Views

how can I block a e-mail address

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Message 23 of 29
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Posted by
Email Expert

Message 24 of 29
26,718 Views

bellofacha wrote:

how can I block a e-mail address


Technically you can't block an email address, but you can re-direct it so you never see it.  From either the Preview or Inbox pages, go to Preferences>>>>>Email>>>>Email Filters.  There you can set a filter to handle an incoming message a lot of different ways.  You can set it to just dump it as soon as it hits your account.  Poke around in there and you will see what I mean.  If you need more instruction post back in here.




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Posted by
Email Expert

Message 25 of 29
15,475 Views
Posted by
Frequent Visitor

Message 26 of 29
6,440 Views

How can I block emails that I mark as spam.  Does marking the email as spam automatically add the email sender to a blocked list?

Posted by
Email Expert

Message 27 of 29
6,432 Views

Trying to block spam with your own filters is not effective.  Spammers make frequent changes to the email addresses they use to get around filtering systems.  The best thing to do is just keep marking them as spam when they get to the Inbox folder.  That helps train the Comcast filters.  It's an endless game.




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Posted by
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Message 28 of 29
4,591 Views
I want to block a Comcast email contact on I phone6
Posted by
Email Expert

Message 29 of 29
4,584 Views

If you are on iOS 10 here is how to set up a rule-----------------

 

https://www.howtogeek.com/271865/how-to-filter-mail-on-ios-10/

 

Earlier versions of iOS do not have the ability to access filters.




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