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I think my main xfinity email is hacked

New Poster

I think my main xfinity email is hacked

My main email that I use for my account information is being sent emails with only a link from people who are in my contact list but that I haven't heard from in years. I never click on the link but I am quite sure they aren't legitimate.  Have they hacked my account, or are the hackers in the accounts of the people they are sending the emails from?  I am concerned about the security of my account.  Perhaps coincidentally, this is my email contact for my facebook account.

Email Expert

Re: I think my main xfinity email is hacked

First, change your password to something stronger than whatever it is right now.  Also, change your secret question and answer.  Then look at your Sent folder to see if you can spot anything unusual going on.  While it's possible your account is compromised, it could also be a case of "spoofing" other people's addresses.  As a precaution, I would also call Comcast security and ask them to look at your account-------------------------

 

Comcast Customer Security Assurance-------------------

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New Poster

Re: I think my main xfinity email is hacked

My Sent folder hasn't showed anything in years.  I changed my password and changed my question.