Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,713

members

1,456

online

36,456

topics

Top

I like an Honest Answer

New Poster

I like an Honest Answer

First, you don't have "billing" listed under "Choose a Board" pull down menu!?

Second, I waisted a whole hour looking for an email contact to your "Customer Service" from your website, and found None!?

How can you survive in 21st centuty without having an email? Your website have numerous technical issues and is not user friendly; simply, I cannot use it!

Your "Chat" room promised to send me an email so I can communicate with you; but none I have received after 8 hours. Your technical representaive and "other" person promised to email me a requested information on my account this morning. The last person told me that I'd expect up to six (6) hours to receive a response from your team! I've checked my email now after ten (10) hours and nothing have been sent. Could you please tell me do you treat all of your customers this way? Or you're singling me out? Appreciate your response as soon as possible.

Email Expert

Re: I like an Honest Answer

The billing forum is right here-------------

 

https://forums.xfinity.com/t5/Billing/bd-p/AccMngt_Bill




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 113 views
  • 1 kudo
  • 2 in conversation