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I cannot get onto my email

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I cannot get onto my email

I am unable to connect to my email.  I just get returned to the homepage each time I sign onto the email.  I can go through the app on my ipad and access my email.  I have had problems ever since I got the wireless xfinity modem.  The internet is slow and I have problems connecting to sites that I had no problem accessing when I had a wired modem.

Email Expert

Re: I cannot get onto my email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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