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I can't send email from my comcast email account on my I pad

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I can't send email from my comcast email account on my I pad

I can't send email from my IPad.  I get my mail, but get a message that my user name or password is incorrect.  I can send from my smart phone and computer.  I was able to send until I changed my xfinity password about 2 weeks ago.  I spoke to someone last week who said there were systems problems and someone would call me back.  No one called.  Today I spent an hour on the phone.  I was told to download the xfiniity app for my email,  this is rediculous.  I can go online to my account.  I want to answer an email from my regular account, not go to another site.  It worked fine until I changed my password.  

 

Again in I can receive email on my iPad, but cannot reply, send or forward.  When I write a new email it's says its from my name@me.com. I have no idea what that is.  An error message the says my name and password are incorrect.  I have deleted and then added the account again.  I shut down the iPad.  Nothing helped.  The tech said it's my IPad.  It worked until I changed my password.

 

yes I'm annoyed?  I don't want to have to go online to answer my email.  I have a gmail and cloud account on my iPad, they work.   

 

 

Email Expert

Re: I can't send email from my comcast email account on my I pad

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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New Poster

Re: I can't send email from my comcast email account on my I pad

Hi,  I did what you suggested and it seems to have fixed the problem. Thanks so much