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How to get old email address on new account

New Poster

How to get old email address on new account

I moved to a new home and was under the impression that my username would transfer to the new account but it didn't.  They actually just set me up a new account for the new house.  I went in on the old account and changed the username there so that I could use that username on the new account.  When I try to set the email up on the new account it says that it's already in use.  Technically it's not because I deleted it off of my old account.  I called and they said it won't be available now for 90 days and they couldn't do anything.  I've heard that there is a way for them to do this but can't get anyone on the phone to do it.

Gold Problem Solver

Re: How to get old email address on new account

You need to speak with a different Rep.  Yes, they CAN get your old username back to you.

Normally, as yiubwerevtold, a deleted username/account is held by Comcast for 90 days, then it is released for anyone to take it.  IF 90 days haven't past, they can recover it.  If Yiu have trouble getting thus done, post back and we can escalate for you.

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Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Gold Problem Solver

Re: How to get old email address on new account

I have already escalated your post too.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee

Re: How to get old email address on new account

Hi Nelsonmeeks, I can take a look into this for you. It is sounding like your old username is in the reserve pool which should be easy to recover.  I will send you a private message to further assist.




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New Poster

Re: How to get old email address on new account

Thank you!