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How to forward email from primary account - email settings screen is missing!

Frequent Visitor

How to forward email from primary account - email settings screen is missing!

This question has been asked 100 times but the answer doesn't work. I use:

-> My Account

-> Users & Preferences

Under my user name (which says "Primary User"), I'm supposed to see "Basic and Email Settings". I see only "Basic Settings". I am the primary user, the only user. I tried logging off and on using the user name and the comcast.net email address and both show I'm the primary user but no email settings. Where are the email settings so I can forward my email?

 

Service Expert

Re: How to forward email from primary account - email settings screen is missing!

email preferences.PNG

If you don't see that I have no clue what to tell you other than it will not say Voice if you don't have Comcast phone service.




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Frequent Visitor

Re: How to forward email from primary account - email settings screen is missing!

As I said in my post, I do not see this.
Service Expert

Re: How to forward email from primary account - email settings screen is missing!

I have escalated your issue. An official employee will reply. Please check back every once in a while for a reply by one of them.




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Admin1

Re: How to forward email from primary account - email settings screen is missing!

Hello flydiver,

 

I'm going to get you in contact with someone who can go over this in more detail. You will be contacted within 24-48 hours to discuss further. 

 

 

Thank You




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Frequent Visitor

Re: How to forward email from primary account - email settings screen is missing!

I went back in and now the Basic Settings and Email Settings tabs appear. Not sure what changed this. Unfortunately, I use the Enail Settings to turn on Email Forwarding and set my email address. I sent several emails to my Comcast.net email (there is only one) but I neither see the email here nor is it being forwarded.
Service Expert

Re: How to forward email from primary account - email settings screen is missing!

Are you trying to forward mail from a different account to your Comcast mail? If so, what is/are the domains of the other mail (gmail, yahoo, etc)

 

OR are you wanting to forward Comast mail to a different domain?

 

 




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Email Expert
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Re: How to forward email from primary account - email settings screen is missing!