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How to find Daily Data usage for my Internet connection?

New Poster

How to find Daily Data usage for my Internet connection?

All I'm looking for is a simple way to see the daily data usage. 

 

One tier 1 person tells me to call 1-877-807-6581.  Another tier 1 person tells to the real phone number is 1-888-565-4329.  Neither number responds with a human after half an hour.

 

Has anyone found the secret to getting this information?

 

 

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Official Employee

Re: How to find Daily Data usage for my Internet connection?

Thank you for reaching out to us 2OrMoreCharacte, here is the way to check your data usage.

 

  • Log into the www.xfinity.com with your @comcast.net email and password.
  • Go to My Account
  • At the top you will see a Services tab, click on that.
  • Scroll down a bit and you will see a Manage Internet tab.
  • From there scroll down and you will see your monthly data usage.



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New Poster

Re: How to find Daily Data usage for my Internet connection?

Unfortunatly that only shows the monthly total, what I'm looking for is more detail such as daily or even hourly.  I know it's available to tier 1 so just need a way to get to it myself rather than phoning up every hour to ask.

Official Employee

Re: How to find Daily Data usage for my Internet connection?

Okay, I see what you are needing. Unfortunately that information is only available on the back end for troubleshooting, as a customer you won't be able to see that. 




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New Poster

Re: How to find Daily Data usage for my Internet connection?

First of all why on earth not?  It's hardly confidential.  And second tell your support staff about it so they don't transfer peopole who call in asking about it, with the promise that there's a department who will be able to explain how to do it.

Official Employee

Re: How to find Daily Data usage for my Internet connection?

I hear you 2OrMoreCharacte, the information is not confidential, I just know it is not available. 




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