Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,596,676

members

36

online now

1,780,754

discussions

Back to Top

How to delete a BLOCK of messages (without deleting all of the previous messages)?

SOLVED
Posted by
Contributor

Member Since: ‎11-01-2008
Posts: 21
Message 1 of 6 (763 Views)

How to delete a BLOCK of messages (without deleting all of the previous messages)?

Is it POSSIBLE to delete a BLOCK of email messages, without deleting all of the previous messages? The prior system of nontechnical experts permitted deleting a page at a time. NOW, if you go down several pages and want to delete a block of messages it will delete every message prior to this page! It's an insane system nitemare.

5 REPLIES
Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,240
Message 2 of 6 (752 Views)

Re: How to delete a BLOCK of messages (without deleting all of the previous messages)

If the want the old page by page delete stuff, use the Lite version of Xfinity Connect.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Member Since: ‎11-01-2008
Posts: 21
Message 3 of 6 (739 Views)

Re: How to delete a BLOCK of messages (without deleting all of the previous messages)

Why should I have to use a completely different software to more easily delete 'blocks' of emails!? That's just an EXCUSE for poorly designed systems by a huge company. In addition, If you go down half way in a large list of your emails and check the box at the top - you would erase ALL THE MESSAGES FROM THERE TO THE MOST CURRENT MESSAGE! That's a completely insane design concept.

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,205
Message 4 of 6 (734 Views)

Re: How to delete a BLOCK of messages (without deleting all of the previous messages)

If you want to delete a number of messages at one time, using XfinityConnect's full version, you would need to tick the box infront of each of those messages, then click on delete.  OR- you might want to use an email client and not use either version of XfinityConnect. Comcast's email is web-based, it is not an email client and does not have all the functionality one would have with an email client. You can post your feedback here:

Xfinity Connect/SmartZone Feedback Page

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Email Expert

Member Since: ‎04-27-2004
Posts: 18,252
Message 5 of 6 (792 Views)

Re: How to delete a BLOCK of messages (without deleting all of the previous messages)

Click the first message in the block, then Shift-Click the last message in the block. This will mark all the messages in the block, and then you can click on the Delete icon.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Contributor

Member Since: ‎11-01-2008
Posts: 21
Message 6 of 6 (719 Views)

Re: How to delete a BLOCK of messages (without deleting all of the previous messages)

Finally ... a PRACTICAL solution to deleting a block of messages! Thank you so much -

 

Email Expert Barmer
08-13-2011 12:31 AM

Click the first message in the block, then Shift-Click the last message in the block. This will mark all the messages in the block, and then you can click on the Delete icon.