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How to change back to old email format

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New Poster

How to change back to old email format

I want to move off of Xfinity Connect.

How do I do that ?

Accepted Solution

Re: How to change back to old email format

Once an account is migrated to the new format, you cannot go back to the older one.  At some point down the road, everyone will be on the new format anyway.  It is still a work in progress though.

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Service Expert

Re: How to change back to old email format


sterinm wrote:

I want to move off of Xfinity Connect.

How do I do that ?


Not exactly clear what you want to do.  Do you mean you no longer want an @comcast.net email account or you don't want to continue going to webmail to check and send emails?

 

If the latter, you can use any email client [program] you like to continue using your @comcast.net email.  You wouldn't need to access the webmail interface then and emails would reside on your computer.  There are plenty of free email clients out there, including one I'm using almost exclusively now, Thunderbird, but there are many others.




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New Poster

Re: How to change back to old email format

To be clear, I want to keep my @comcast.net email account and even access it via the comcast homepage.

 

  My other accounts are still on an older platform or something and not this "connect" version.  I would like to have them all on the same, older one.

 

if it helps, the url on what I am calling the older one reads:   web.mail.comcast.net/zimbra

and this new one which is really bad is  :                                connect.xfinity.com/appsuite

 

Is this possible?
Thanks!

Email Expert

Re: How to change back to old email format

Once an account is migrated to the new format, you cannot go back to the older one.  At some point down the road, everyone will be on the new format anyway.  It is still a work in progress though.




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New Poster

Re: How to change back to old email format

got it.  thanks Smiley Sad

is there a tutorial or anything to make the experience less frustrating?

 

Email Expert

Re: How to change back to old email format

On the Inbox page, click on the gear icon under your name in the upper right corner of the screen.  You will see three guided tours you can look at to get you started.




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New Poster

Re: How to change back to old email format

Am spitting fire.  Xfinity just changed the page stuff when you sign into email.  How about just plain English and not the funny characters at the top, to select what to do with the mail?   I can read, and if I couldnt, I wouldnt be here in the first place.  I dont need a grabage can symbol to click on, I know what the word "delete" means, as well as reply, all reply, forward, spam.  It is plain dumb to have symbols, and dont say what you mean to do.  As bad a the car manafacturers who put those silly things on all the knobs and buttons.  Apparently there is no place, at least I can find, to say NO to their change.  Leave me alone.  I came here because a former email supplier did similar.

Email Expert

Re: How to change back to old email format


dandoug wrote:

Am spitting fire.  Xfinity just changed the page stuff when you sign into email.  How about just plain English and not the funny characters at the top, to select what to do with the mail?   I can read, and if I couldnt, I wouldnt be here in the first place.  I dont need a grabage can symbol to click on, I know what the word "delete" means, as well as reply, all reply, forward, spam.  It is plain dumb to have symbols, and dont say what you mean to do.  As bad a the car manafacturers who put those silly things on all the knobs and buttons.  Apparently there is no place, at least I can find, to say NO to their change.  Leave me alone.  I came here because a former email supplier did similar.


If you don't like the new UI, you can always enable the account in a desktop email client like Outlook, Thunderbird, Windows Live Mail or some other.  That way you don't have to look at the webmail interface.

 

Just sayin




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