Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,499,585

members

51

online now

1,704,921

discussions

How do I set up a second email address?

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-24-2012
Posts: 1
Message 1 of 19 (48,625 Views)

How do I set up a second email address?

hello;  I have the email account that comcast gave me when we signed up with them - now I would like to set up email for my sister.  one would think this would be easy to do - but i am having problems even finding out where to do it....

can someone help me get started? Please?

18 REPLIES
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,263
Message 2 of 19 (48,621 Views)

Re: How do I set up a second email address?

Sign in to Customer Central (clickable link)  as the PRIMARY Comcast user account.

 

Click Users & Settings.

 

When the page opens click Create secondary user.

 

.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-01-2012
Posts: 3
Message 3 of 19 (47,368 Views)

Re: How do I set up a second email address?

I was able to create, add, a secondary user, but how do I then create an email address for them?

It doesn't provide that option.  What am I missing?

Posted by
Edited on
‎10-01-2012 04:01 PM

Email Expert

Member Since: ‎06-10-2006
Posts: 12,758
Message 4 of 19 (58,156 Views)

Re: How do I set up a second email address?

[ Edited ]

The User ID that you put in is the part of the email address to the left of the @ sign.  Just go ahead and sign into the account using it as an email address and you will get to the Xfinity screen.  So if it accepted what you put in there the email address is already created.  Just send a test email to it from another account to see if it works OK.  Add @comcast.net to the user name.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-01-2012
Posts: 3
Message 5 of 19 (47,361 Views)

Re: How do I set up a second email address?

I have set up a secondary user on my xfinity account, but how do I then add a second email?  What else do I need to do?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-01-2012
Posts: 3
Message 6 of 19 (47,360 Views)

Re: How do I set up a second email address?

That's what I thought, and I sent a test.  I'll go back and see what may be wrong.  Thanx.

Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,758
Message 7 of 19 (47,358 Views)

Re: How do I set up a second email address?

Are you able to sign into the account?  If so, then there is nothing wrong.  It should take you to the Xfinity Home page, and from there you can click on Email and you should get the Preview page.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-15-2013
Posts: 1
Message 8 of 19 (46,256 Views)

Re: How do I set up a second email address?

I am trying to set up a new account because I was locked out of facebook and am trying to get back on. I got a message that I can't use comcast.net for my second account. How do I set up a second email account?

Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,758
Message 9 of 19 (46,241 Views)

Re: How do I set up a second email address?

You got a message from who saying you can't use a Comcast email address?  Did it say why?  Here is the way to set up a secondary  account---------------

 

You can have up to 6 additional email accounts in Comcast besides your primary account. Here's the procedure-------

Secondary Accounts




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Official Employee

Member Since: ‎10-05-2012
Posts: 162
Message 10 of 19 (46,209 Views)

Re: How do I set up a second email address?


nancygonzales wrote:

I am trying to set up a new account because I was locked out of facebook and am trying to get back on. I got a message that I can't use comcast.net for my second account. How do I set up a second email account?


Hi Nancy,

 

If Facebook is saying you can't use Comcast.net as a second account, then I would suggest you try signing up with a different email provider (gmail, yahoo, hotmail, etc) for a secondary email address to resolve this issue.  If your issue is that you cannot create a secondary comcast.net email through "My Account" then please let us know and we can assist you with that.

 

Ken Tran
Comcast Silicon Valley
Posted by
Frequent Visitor

Member Since: ‎02-25-2013
Posts: 18
Message 11 of 19 (45,130 Views)

Re: How do I set up a second email address?

These instructions will onlly allow me to create a secondary user to my primary account.  I don't want to "grant access" to another user.  I want to create a separate account.  Supposedly I'm allowed to have up to 6 email accounts, but it looks like Comcast will only allow me one.

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,263
Message 12 of 19 (45,125 Views)

Re: How do I set up a second email address?


purplemintpatty wrote:

These instructions will onlly allow me to create a secondary user to my primary account.  I don't want to "grant access" to another user.  I want to create a separate account.  Supposedly I'm allowed to have up to 6 email accounts, but it looks like Comcast will only allow me one.



A secondary email account is what you would be creating. It will be a separate account. It will not have access to My Account. It won't be able to view/pay the bill or create new user accounts.  It won't be able to access digital voice call logs if you have Comcast digital voice.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Contributor

Member Since: ‎05-17-2012
Posts: 32
Message 13 of 19 (39,551 Views)

Re: How do I set up a second email address?

How old is this answer? I don't see an option for settings and preferences. All I see is add another user. That user comes up as me. My son wants his own separate from mine. We are trying to set up an app where we both need separate email addresses. When he uses the new one he created it still comes up as me and says I can't add myself. How do I create a secondary one? There is no option, it just says "add user" but it's me, not him. It's like a secondary email for me, not his own separate one.

Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,758
Message 14 of 19 (39,529 Views)

Re: How do I set up a second email address?

Go up to post #9 in this thread and click on the link I have there for the set-up procedure.  You can get to your account by clicking on "My Account " or "Account" on any page you see it on.  Here it is as it appears on the Home page-------------

 

 

You can also get to it from the instructions I posted in post #9.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,199
Message 15 of 19 (37,275 Views)
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎04-03-2014
Posts: 1
Message 16 of 19 (35,620 Views)

Re: How do I set up a second email address?

I have my email address and it is my name.  I want my wife to have a email address.  How can I do this?

Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,758
Message 17 of 19 (35,617 Views)

Re: How do I set up a second email address?

You can have up to 6 additional secondary email accounts in Comcast besides your primary account. Sign in to the account with your primary user ID. Here's the instructions-------------

http://customer.comcast.com/help-and-support/internet/adding-new-user-names-or-email-addresses/




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎04-15-2009
Posts: 1
Message 18 of 19 (19,390 Views)

Re: How do I set up a second email address?

how do I set up an email account.


oobi wrote:

hello;  I have the email account that comcast gave me when we signed up with them - now I would like to set up email for my sister.  one would think this would be easy to do - but i am having problems even finding out where to do it....

can someone help me get started? Please?


 

Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 12,758
Message 19 of 19 (19,346 Views)

Re: How do I set up a second email address?

Just click on the link I posted above.  It has the instructions on how to do that.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program