Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,608

members

64

online now

1,954,471

discussions

Top

How do I create an email group on the Xfinity Connect app

New Poster

How do I create an email group on the Xfinity Connect app

I email a certain bunch of people all the time.

Rather than enter every address every time - how do I create a "group" whereby I can just type the group name - or click the group name in my address book - to send a group email.

 

I went onto my account on a computer and created such a group but it doesn't appear on the app. (even after signing out, upgrading, everything I could think of)

I even went so far as to export all contacts (from the webpage on computer) - mailed the file to myself and then opened it and added to contacts - I did get all the individual contacts moved over, but the group - no.

 

There must be a way - in the app - to create a group to email with just one click - yes?

New Poster

Re: How do I create an email group on the Xfinity Connect app

So I'm guessing by the lack of answers that this isn't possible?

Email Expert

Re: How do I create an email group on the Xfinity Connect app

I'm not sure.  When I sign into the app, it shows groups that I had created using my desktop, but none of them will populate if I begin typing them in the To: field.  I have no idea why.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: How do I create an email group on the Xfinity Connect app

I have spoken with the App team. I'm sorry to say that it looks like this is a bug. I have made them aware of it, and they are going to work on it ASAP.

 

In the meantime, as a workaround, you should be able to go into your contacts, then the group you would like to email, and at the bottom of the app, click email group and it should populate the group members in the TO field.

 

Hope that is a helpful solution!

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon