Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,154

members

61

online now

1,954,765

discussions

Top

Hacked Email - do I shut down?

New Poster

Hacked Email - do I shut down?

My email has been hacked but the hacker has not moved on. The first false emails appeared April 15. I changed passwords but every 10 days or so I get a notice that my emails did not go through and I did not send those emails. It just happened this week, May 25, it was sent to my husband. Do I need to close account?

Email Expert

Re: Hacked Email - do I shut down?

Do you mean you are  getting bounces to emails you didn't send?  Check your Sent folder to see if anything is in there that you know you didn't send. If there is, then the account has been compromised. In that case you need to change the password to something a lot stronger than whatever it is right now, and also change the secret question and answer for the account.

If the Sent folder looks OK, then the most likely thing is that your account is being "spoofed". Spammers can make it look like emails came from you when in fact they did not. If that is the case, there is nothing you can do except notify your contacts of the problem and wait it out. Once a spammer has your email address there is nothing you can do to stop it. But in order to avoid detection they will usually only use an address for  a couple of weeks or so  and move on to annoy someone else.

Also, use your A/V software to run a complete scan of your machine to see if it can find anything wrong.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon