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HELP xfinity webmail wont let me in

Frequent Visitor

HELP xfinity webmail wont let me in

So all day yesterday my comcast email webmail worked fine.  Then last night when I went to access it I got this message that we now have a new my.xfinity.com "thing" - since then I CANNOT get into my email from my pc - I can from my phone and ipad, but not my pc.  Any ideas?  Ive already cleared the cache, cookies, etc.  It wont work on IE or Edge, but I downloaded Chrome as a test and it works there.  I DO NOT want to run Chrome (can't, it conflicts with some work software).

 

Email Expert

Re: HELP xfinity webmail wont let me in

Exactly what does the error message say?




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Frequent Visitor

Re: HELP xfinity webmail wont let me in

Hi - I dont get an error message - I just get redirected to this screen to log in again

comcast splash screen capture.JPG
Email Expert

Re: HELP xfinity webmail wont let me in

Since it works OK in Chrome or Safari, that tells me the issue is with IE and Edge.  Try resetting them to their factory state, then re-start them.  Here is how for Edge---------------

 

http://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/

 

And for IE---------------------

 

https://support.microsoft.com/en-us/kb/923737

 

Also, I have a Windows 10 laptop, and I'm not having this issue with either IE-11 or Edge.




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