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HELP!! My e-mail recently got hacked

New Poster

HELP!! My e-mail recently got hacked

My e-mail got hacked recently.  The person sent an e-mail from my account to the bank I was dealing with asking them to wire $4 million dollars to China.  The bank caught it and let me know.  So I changed my comcast password.  No more wire e-mails being sent.  But now all new e-mails that have a bank name in the end of their e-mail, go into my trash.  They don't even come into my inbox.  What kind of setting did they put on my account, and can I get rid of it??  Or do I have to get a new e-mail??? UGH!!!

Official Employee

Re: HELP!! My e-mail recently got hacked

They setup filters in your webmail.  I believe this is under your Preferences, you should see a spot for Filters





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New Poster

Re: HELP!! My e-mail recently got hacked

Thank you so much!!!  That was the problem!  

Any ideas how I can be sure that they no longer have access???  I don't feel secure at all!  Thanks again!!

Official Employee

Re: HELP!! My e-mail recently got hacked

Change your password to something more secure, and your secret question.  If you suspect your account is still being accessed, let us know, and we'll see what we can find.

 





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Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: HELP!! My e-mail recently got hacked

Ok will do.  I changed my password once I was notified about the e-mail.  Then a week later I realized what they did to my spam filter.  But I am not sure if that happened during the week, or on the day they had access.  I will follow your suggestion and let you know if any new issues come up.  Thanks again for your help!!