Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,794

members

58

online now

1,952,120

discussions

Top

Group email wont send

New Poster

Group email wont send

I have used group messaging with pre set lists often.  I created one today and it won’t send and doesn’t give me an error message.  Is there a limit on the number of addresses you can send an email to?

Email Expert

Re: Group email wont send

The email sending limits are found here-----------------

 

http://customer.comcast.com/help-and-support/internet/limitations-on-sending-email/

 

Exactly what happens when you try to send to the group?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Group email wont send

I get the message that the connection to the server is not reliable.  I can do everything else like stream movies but can’t send this email.

Email Expert

Re: Group email wont send

GThere was a national issue with email late last night.  It's supposed to have been fixed now.  Are you still getting the same error message?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Contributor

Re: Group email wont send

Latoque -- the email issues have not been completely fixed.  I posted twice earlier today and spoke with a Comcast CSR who received a note from management saying that the issues are continuing.  They believe it could be 24-48 hours to be fully resolved.