Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,108

members

26

online now

1,952,309

discussions

Top

Group email addresses are advised as "invalid"

Regular Visitor

Group email addresses are advised as "invalid"

Under the new Xfinity email software, when I try to email my band, approx. 30 members, using the group email indetifier all the addresses load but when I hit send it tells me they are all invalid.  I checked my address book all all are still presend and all are identified as belonging to the group.  Chat support was worthless, they know less than I do. Had no problem doing this  before the change.

Email Expert

Re: Group email addresses are advised as "invalid"

Go through the group and look for a typo of some kind.  If even one is bad, it will reject the message.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon