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Get a message..."The user name or password for my email account is incorrect"

Regular Visitor

Get a message..."The user name or password for my email account is incorrect"

I am able to send emails utilizing "XXXXX.XXXXX@comcast.net"  from my iPad and Mac desktop, but not my Iphone.  I have deleted the account and re-entered several time on my iPhone with NO SUCCESS.  I have had a long conversation with Xfinity support without resolution.  I am possitive the email address and password have been entered, many many times accurately.  Does anyone have a solution??? 

Email Expert

Re: Get a message..."The user name or password for my email account is incorrect"

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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