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Folders

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Regular Contributor

Folders

My folders are not showing on my email home page.

 

Advice?

 

Thanks,

 

Skul

Accepted Solution

Re: Folders

What Carole meant to  say is look to the left of the word "Folders".  There is a very small and hard to see little arrowhead there.  Click on it.  Here it is in the Lite version of XC----------------

 

Screen Shot 2014-05-03 at 2.29.59 PM.jpg

 

The contrast is almost non-existent because they put a black arrowhead on a dark grey backgound.  I don't know what they were thinking when they did that.

 

 

 

View answer in context
Gold Problem Solver

Re: Folders

Do you see an arrow to the right of the word Folders or Mailboxes? If you do, click on the arrow.

CC


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Contributor

Re: Folders

Carole-
No arrows. Only- New Folder and Folders edit
If I hit edit- it will take me to a new page with most of folders listed but not all.
I've always used the Lite version which I really like.
Thank you,

Skul
Regular Contributor

Re: Folders

I can sent you a picture if that would help. Not sure how in this forum though.
Skul
Email Expert

Re: Folders

What Carole meant to  say is look to the left of the word "Folders".  There is a very small and hard to see little arrowhead there.  Click on it.  Here it is in the Lite version of XC----------------

 

Screen Shot 2014-05-03 at 2.29.59 PM.jpg

 

The contrast is almost non-existent because they put a black arrowhead on a dark grey backgound.  I don't know what they were thinking when they did that.

 

 

 




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Regular Contributor

Re: Folders

Latoque-

 

That was it. You were so right- almost impossible to see.

 

Done deal and I thank you and CCarole

 

Skul

Gold Problem Solver

Re: Folders

Don'cha love screenshots to help find things, Skul?

I use them unless I am on my iPad.

Glad all is well.

Carole



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Contributor

Re: Folders

The absolute best way! Thank you-

 

I'm still working off my 10 year old HP laptop with XP- screen shots are kind of involved

 

Skul

Email Expert

Re: Folders

That has to be a record of some kind.  Usually 5-6 years is considered doddering for a lappy in regular use.




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Regular Contributor

Re: Folders

I hear you-
I got antique plates on it! Ha-
Valued Contributor

Re: Folders

My friend has a 30 year old computer that works... not a laptop though.

Service Expert

Re: Folders


CordeliaAnne wrote:

My friend has a 30 year old computer that works... not a laptop though.


Would this be an Apple IIe?




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Valued Contributor

Re: Folders

Don't believe so. Wasn't that observant when I saw him using it... but I digress.

New Poster

Re: Folders

I have the same issue.  I have added both Comcast.com and net to my Compatibility View.  It worked for one day.  I use Internet Explorer 10.  I don't know if I am using Lite or Full versions.  There is no "folder" word in the grey bar.

Email Expert

Re: Folders


1deuce wrote:

I have the same issue.  I have added both Comcast.com and net to my Compatibility View.  It worked for one day.  I use Internet Explorer 10.  I don't know if I am using Lite or Full versions.  There is no "folder" word in the grey bar.


To see which version of XC you are using, from your Inbox or Preview page go to Preferences>>>>General>>>>Versions.  Full is the default.  In Lite it will say Folders at the top of the pane.  If it says Mailboxes you are in the Full version.




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New Poster

Re: Folders

I can't get my filters to run in order to organize emails by folder. Can you help?

 

My information

Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? No Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache? Chrome v37. and IE v11.
Which operating system? XP, Vista, Windows 7, Mac OS X

 

Details of the problem you are having:

I've created a number of email filters and folders in which to store them over the past couple of days. None has worked.

1. I can get them saved: "Filters Saved"

    • I right clicked on the email/Selected/New Filter/added Filter & Folder Names/clicked OK 
    • I also, initially, tried using From: includes ~ this or that.com...

2. After setup I refresh &/or just click on email to return to inbox.

3. Go back to preferences & filters/edit: The content search settings for the email itself are gone, leaving only the Filter Name & the Folder Name.

4. Repeated in several different ways with same result. 

5. Also tried run against inbox, target folder, etc. 

 

What obvious requirement did I miss? I'd appreciate any help you can provide. (#NeverThoughtIWouldBeThankful4Outlook)

 

Not sure if this is the appropriate place for my question.

 

Email Expert

Re: Folders

The filters in Comcast webmail have been problematic for a long time.  It's not something you are doing wrong, and it's not something you can likely fix yourself.  I've had my own share of trouble with them, to the point that I have started using the filters in Mac Mail.  You mentioned Outlook in your post.  If you have it by all means use it.  It's even more true now that Comcast email is IMAP compliant.




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