Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,556

members

12

online now

1,951,933

discussions

Top

Folders missing in Apple mail

Regular Visitor

Folders missing in Apple mail

Suddenly some folders are missing from my Apple mail. They are still at Comcast.net and my husband can see them on his computer as part of the network. How can I restore them to my iMac please?

Email Expert

Re: Folders missing in Apple mail

Look for small black arrowheads to the left of the other folders.  Click on them and see if the missing ones reappear.  They may just be "nested" under another folder.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Folders missing in Apple mail

Hi, dianejohn92 - I see the missing folder on Comcast server. Unfortunately, I cannot see what happened with your Apple mail and why the folder is missing. Have you checked your Trash folder? Maybe you accidentally moved it to a different folder. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon