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Finding an Old Email

New Poster

Finding an Old Email

I am looking for an old email, dated 11/1/2014.  I can only find old emails beginning on 12/13/2014.  Any chance I can go back further than December 2014?

Email Expert

Re: Finding an Old Email

I'm assuming you are using the Comcast webmail and not a client like Thunderbird or Windows Live Mail.  That being said, the length of time an email is kept in your default folders is determined by how you have your deletions schedules set.  To check them, from the Inbox page go to Preferences>>>>>Email>>>>>>>Email Deletion Schedule.  For example, if you have the Inbox set to 30 days, then anything older would be gone.

 

Just to double check--------use the Search box at the top of the page and see if you can pull it up that way.




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New Poster

Re: Finding an Old Email

Got it.  Thank you.