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Facebook email notifications

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Contributor

Facebook email notifications

3 days ago, my Facebook email notifications have quit coming in. I've checked Facebook settings and have not changed anything. I was told to check here to see if they are being blocked.

Anybody else having a problem?

Help?

 

Julie

Accepted Solution

Re: Facebook email notifications

Were you able to resolve this by contacting Facebook?  I did get a bit of information regarding those types of notifications, but I don't think this information would explain your lack of email notifications for Facebook groups.

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Email Expert

Re: Facebook email notifications

First, check your Spam folder to see if they're going there.  If not, call Comcast security and ask if there is a blocking issue with That domain------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Contributor

Re: Facebook email notifications

Thank you Latoque. I will. My spam folder is empty. I will call tomorrow.

Official Employee

Re: Facebook email notifications

I show some should have been delivered as recently as late last night.  You may also want to check your Rules/Filters in the webmail to see if one of those might be affecting those types of messages.





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Contributor

Re: Facebook email notifications

Thank you.

 

I am getting email notifications for my PM's (Person Messages) but none from my groups.

I double checked my rules/filters/junk files and I haven't blocked them. I have sent Facebook 4 messages now and no answer.

Thank you for your reply.

 

Julie

Official Employee

Re: Facebook email notifications

Could you double check your facebook notification settings?  I don't see that we're marking any messages for you as spam (from Facebook), and generally, they have very good deliverability to users' inboxes, rarely being marked as spam or blocked.  We do have some colleagues at Facebook we can contact to see what might be happening if your settings don't seem to imply a configuration problem.





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Contributor

Re: Facebook email notifications

Thank you. I never changed any of my settings on Facebook so that is why I was surprised this has happened. So it's not my WLM as everything looks fine and it's not comcast. So it has to be Facebook. I've sent 4 messages to them but I am getting no where. If you could use your influence with colleagues at Facebook, I'd sure appreciate it.

Thank you

Julie Schoenberg

Contributor

Re: Facebook email notifications

I finally found something in my FB notifications.

This is grayed out in my notifications/settings? "Activity that involves you You'll always get notifications about activity that involves you, like when someone tags you in a photo or comments on your post."

 

Grayed out meaning I can't do anything. Make it yes or no. So it definately is a Facebook issue.

Thanks everyone.

Official Employee

Re: Facebook email notifications

Were you able to resolve this by contacting Facebook?  I did get a bit of information regarding those types of notifications, but I don't think this information would explain your lack of email notifications for Facebook groups.





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Contributor

Re: Facebook email notifications

No, I have received no answer or help on this. I'm at a loss.

This is my last or 4 complaints I have sent them.

 

""Why is this grayed out in my notifications/settings?

"Activity that involves you You'll always get notifications about activity that involves you, like when someone tags you in a photo or comments on your post." I have not been getting my email notifications for the last 4 days. Can someone PLEASE help me?""

 

I can't say "yes" or "no" on wanting these email notications. Why it's grayed out if beyond me. I know Facebook is a large orgainazation but still

 

Julie

Official Employee

Re: Facebook email notifications

I'm not sure where you're directing your help questions, but Facebook also has a Community Help section:

 

https://www.facebook.com/help/community/?rdrhc

 





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Contributor

Re: Facebook email notifications

Thanks, I did ask there too. My questions are in the Support Inbox at the top of that page.