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Error "A network service error has occurred" when sorting email ascending by date

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Error "A network service error has occurred" when sorting email ascending by date

I am trying to sort my email to view the oldest email first.

However when I click the Sorted By Date to chool Ascending sequence, I get the message "A network service error has occurred".

 

xfinity error email.JPG

Why is this process failing?

 

 

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