Error We're sorry. It looks like something went wrong. Please try again in a moment.

[SusanLC]

nov 7, 2017. Email error. What's up?

[radiogirl33]

I am getting the same message. Email was fine until I tried to reply to amessage and then ept getting the "Re: Error We're sorry. It looks like something went wrong. Please try again in a moment." message. I waited an hour and am still getting the message. Calling Customer Service is a waste of time and energy. Hope someone from Comcast reads this and gets it resolved. I live on the NJ Shore and have been having the problem for at least the last hour.

[VLAZAUSKAS]

About a week ago, the 'look' of my Comcast email page was 'updated'. Since then, I started to get ERROR messages - "Something went wrong" - pages won't load etc. This is occuring on my: Desktop - work issued laptop and personal laptop. 

I've reset the modem and nothing improved.

Did a speed test and got great speed.

I called the Help Desk - was promised a call back from a Supervisor - and never got a call.

Today I visited my Comcast store twice and uti;ized their network to access my Comcast email. The same thing happened in the store when the Comcast person had me log into my Comcast email.

I use Comcast email for pleasure, some work needs and animal rescue work. HELP please. BTW - there have not been any issues with my Yahoo or Gmail accounts.)

[Latoque]

First thigs to try--------------

Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

[VLAZAUSKAS]

Thank you for your suggestion to clear cache and try a different browser. I did both and same problem - emal is performing poorly.

I then went to a relative's home (in another suburb) and logged in on his laprop/network - same error message.

This is now week 2 of this issue. Any additional suggestions would be appreciated. (I have spoken to the Help Desk on 4 occasions and am still waiting to have a supervisor contact me.)

Thank you in advance.

[Latoque]

In that case, all I can do is escalate this thread to the forum admins for follow-up.  One of them will contact you here in this thread.

[empeew]

I have been having the same problem for the past 3 weeks now on and off.  I have several tickets open with Comcast and spent several hours on the phone with many "Techs" who keep telling me I will get a call back from their super dooper e-mail specialist to resolve this problem.    I am still waiting days later......I guess its time to change my e-mail account and Internet provider as well.......Not very happy with their customer service.

[ComcastElla]

Hello all,

@VLAZAUSKAS - I performed a resync on your account, could you please try to log in again? I also see an open ticket with Tier 3 team.

 @empeew - I reassigned your open ticket to Tier 3 team as well. Only Tier 3 agents can reach out to the email engineering team and engineers don't contact customers. Apologies for the miscommunication. 

[RZ14k]

I'm getting the same tired message over and over again. This "new and improved" system was foisted on me one year ago

and there's been nothing but repeated issues since.  Comcast takes our money but refuses to address and resolve the

underlying problem.

[ComcastElla]

Hi, RZ14k - Let me just clarify, you cannot access your email for one year? 

[VLAZAUSKAS]

 @empeew - I reassigned your open ticket to Tier 3 team as well. Only Tier 3 agents can reach out to the email engineering team and engineers don't contact customers. Apologies for the miscommunication. 

[ComcastElla]

@VLAZAUSKAS - My apologies for the delayed response. I see that your issue has been escalated to the engineers, I will request an update. 

[Melvin_K]

I am having the same problem since you updated my email to your new user interface (without asking me or anything -- just doing it to me). I really preferred the old user interface.

Anyway, I get the same message "We're sorry. It looks like something went wrong. Please try again in a moment". Tried it on various browsers (IE, Firefox, Chrome), on various computers.

Sorry but this is broken.

Rule number of 1 of software development: Don't break things.

[ComcastMatt]

@VLAZAUSKAS Can you please send us a PM confirming your email you are trying to sign in with? -

[BeowolfJones]

I get the same thing. Sometimes I have no folders listed as well. The programmers really pushed out this new E-mail before all the bugs were worked out. I want to read my E-mail now not whenever the system decides to work. Shoddy programming and full of bugs.

[oregonducks444]

AS OF 12/20 The below situation has stabilized, crossing my fingers.  Leaving this post up in case others experience the same thing.   For the Comcast guys working behind the scenes thank you.   

 

Error

We're sorry. It looks like something went wrong. Please try again in a moment.

.I keep trying in a moment to no avail.   Often the INBOX is empty and  my folders are sometimes there....and sometimes they are there and nothing in them.  I was on the phone with Comcast over an hour today and I THINK it has now been escalated to a higher power and the gal said she will check back with me in 72 hours.    

I am hoping this will take care of itself but I am very concerned that I am not getting all my emails.    When I can log in I have found new emails being sent directly to trash.   

[ComcastNicole]

@VLAZAUSKAS I am seeing the ticket that was with our engineering team has been resolved. Can you confirm?