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Emails sent from G Suite accounts to Comcast accounts are marked as spam

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Emails sent from G Suite accounts to Comcast accounts are marked as spam

Emails sent from our G Suite domain - tallyshorts.com - to anyone with a comcast.net email account are being marked as spam. (We're seeing "X-CAA-SPAM: F02000" in the mail headers).

 

We have SPF and DKIM records set that appear to be operating correctly. We've confirmed that our emails sent to other email providers are being delivered.

 

I'm hoping that a kind Comcast employee will take a look at this and provide a resolution.

 

Thanks!

Email Expert

Re: Emails sent from G Suite accounts to Comcast accounts are marked as spam

Comcast security should be able to help you with this-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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New Poster

Re: Emails sent from G Suite accounts to Comcast accounts are marked as spam

I believe there's a typo in that phone number - it should be: 888-565-4329.

 

For others who have this issue with their email getting marked as spam, I've discovered that you have to be patient when calling Customer Assurance.  I had to call a few times before I got to a rep who understood the problem and was willing to work with me.

 

In the alternative, I've also discovered postermaster.comcast.net.  If your mail is blocked by Comcast with an error code of code BL000000, you can submit a form here to have the block lifted.

 

 

Email Expert

Re: Emails sent from G Suite accounts to Comcast accounts are marked as spam

Just to note------the phone number you posted is the same one I posted.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an XFINITY Forum Expert and I am here to help.
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