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Emails disappeared from IMAP Inbox

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New Poster

Emails disappeared from IMAP Inbox

Problem: Emails have disappeared from IMAP Inbox

 

Background: Using Mozilla Thunderbird on my Windows 10 computer. Two days ago, I needed to search for an old email that had been archived using Mozbackup. Created a new backup of the current email and settings. Loaded the old profile using Mozbackup. Did needed checking. Then restored the new profile just made. Bingo: the Inbox was essentially empty except for a few very old emails and a few that had just arrived. Apparently, IMAP deleted the Inbox emails from the Server when they were temporarily gone from Thunderbird.

 

Question: CAN MY INBOX BE RESTORED???

Accepted Solution

Re: Emails disappeared from IMAP Inbox

RESOLVED!

Found a Comcast support line by phone and was switched by them to an email security division. They showed me how I could enter my Comcast email on the web, go to the Trash folder, right click, and activate the option to restore deleted emails to the Inbox.  It worked.

View answer in context
Email Expert

Re: Emails disappeared from IMAP Inbox

Are they in the Trash folder either in T-Bird or on the server?




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New Poster

Re: Emails disappeared from IMAP Inbox

RESOLVED!

Found a Comcast support line by phone and was switched by them to an email security division. They showed me how I could enter my Comcast email on the web, go to the Trash folder, right click, and activate the option to restore deleted emails to the Inbox.  It worked.

New Poster

Re: Emails disappeared from IMAP Inbox

They were in the "Recover deleted items" option of the Trash folder on the web.  They were not in the Trash folder of Mozilla.

 

Lesson from all this:  BEWARE USING MOZBACKUP IF YOU USE THE IMAP OPTION FOR EMAIL.