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Emails Disappear while I am composing them!

Posted by
Frequent Visitor

Message 1 of 4
386 Views

I will be in the middle of composing a new email, and it will minimize, or the cursor jumps to the top of the page in the middle of my typing a word.  I thought the new release would fix this?  Do I need to adjust something?

3 REPLIES
Posted by
Email Expert

Message 2 of 4
381 Views

Apparently the latest fixes didn't work for everyone. 

 

Some people experiencing this have had better results using the Lite version of XC instead of the Full.  From either the Inbox or Preview pages, go to Preferences>>>>>General>>>>>Versions.  Make the change and then sign out of the account and back in again.  See if that helps.  Worth a try until Comcast gets it sorted out.
 

Alternately, you could try using a different browser and see if that works better.

 




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Posted by
Frequent Visitor

Message 3 of 4
327 Views

I have a fewer problems with google Chrome than Internet Explorer, but I STILL have this issue!

Posted by
Email Expert

Message 4 of 4
319 Views

About the only other thing I can think of is to use an email client like Windows Live Mail or Thunderbird.  That way you avoid the Comcast UI entirely, and there are other advantages too.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon