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Emailing .zip files do not appear anywhere in Xfinity emails

New Poster

Emailing .zip files do not appear anywhere in Xfinity emails

i have had mailed to my email account *.zip files.  they never arrive.  is there a pre-filter that xfinity uses.  i have sent the same mail and asked the same mail be sent to other email accounts that i own with other email services.  they arrive.

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Official Employee

Re: Emailing .zip files do not appear anywhere in Xfinity emails

If you want to send a private message to us with the list of recipients, I'll check to see what happened to the messages.  I'll need the approximate times as well if you send to those addresses often.





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New Poster

Re: Emailing .zip files do not appear anywhere in Xfinity emails

To whom should I send this?
Official Employee

Re: Emailing .zip files do not appear anywhere in Xfinity emails

Click on my name next to the message, then there should be a link to send a Private Message.





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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon