Email

[kdpicklesimer]

When I log into my email account at Xfinity/Comcast, I am receiving a message indicating an error and to retry again in a moment.  It takes several times and a present, I am not getting my Inbox messages to load where they can be viewed.  Earlier I was able to get them to load after several retries, but I tried to change my sort view to  list the message by the name from which it was being sent.  I was able to see a few of the messages and as I was clearing out some of them, the remaining messages stopped loading.  I do not know what to do at this point as I am also getting an error on my phone which is linked to this account. 

[Latoque]

First things to try-------------

Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

[kdpicklesimer]

I tried clearing my cache, but that did not fix the problem

[Latoque]

Did you try a different browser?

[kdpicklesimer]

Yes I have. Nothing has fixed the issue yet.

[Latoque]

I'm going to escalate this to the forum admins to have someone look at your account.  They will respond to you here in this thread.

[kdpicklesimer]

Thank you very much. I’m getting frustrated with this situation.

[ComcastPhill]

Hi kdpicklesimer,  apologies for your experiences with your Email, I can take a look at this on my side for you. Could you please send me a private message with your account information (name on account, address, account number and the email address you are referring to).

Thank you