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Frequent Visitor

Email

I have Office 365 and use Outlook as my mail program and recently started having problems sending and receiving emails. I called Comcast's tech department and was told that starting about a month ago they stopped supporting Outlook and said I should switch to their web based mail for my laptop and Xfinity connect for my Android device. I never received any notice that this change was going to take place, is this accurate information that I received?

Email Expert

Re: Email

The advice is valid.  Microsoft hasn't supported Outlook Express in years, and it is increasingly unstable.  Switch to either the webmail as suggested or use a different desktop client like Mozilla Thunderbird.  See here for more about OE----------------------

 

http://ask-leo.com/why_outlook_express_must_die.html




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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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Frequent Visitor

Re: Email

Thanks for your reply. Maybe I didn't word my question correctly. It wasn't that Microsoft Office didn't support Outlook but the fact that Comcast stopped supporting it.
Regular Visitor

Re: Email

Looking through some of my old, old emails from Xfinity regarding email ... I found them promoting their new web-based email around July 2016 (they may have promoted it earlier, but I didn't save all that many emails) with the subject:

New XFINITY email - You're invited to make the switch

Later on that year (Nov/Dec), a series of messages followed claiming the newer & much improved "Xfinity Connect email" is finally here. 

So, the transition occurred awhile ago, but I understand how you feel regarding what you're saying and what you mean -- once you get used to a way of doing things and then suddenly it doesn't work as before. Like your car not starting or running right = frustrating. 

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