Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,450

members

706

online

36,423

topics

Top

Email

New Poster

Email

I cannot receive emails when there is a link. My friend send an email with links, and I did not receive it. Then she sent the same email without the links and I did receive it.  I waited on the phone with COMCAST for 35 minutes. They said it was a security measure set on their end. They asked me to wait but then disconnected . 

Email Expert

Re: Email

As a test, try sending yourself an email with a link in it,  from another non-Comcast email account you have like Yahoo or Gmail.  Does it go through OK?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 163 views
  • 0 kudos
  • 2 in conversation