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Question:

When I log into my account the greeting is Hi John. When I try to access my email it does come up but I noticed the greeting has changed to Hello Guest. Has my email and or account been compromised?

Thank you

Contributor

Re: Email


jpfaro wrote:

Question:

When I log into my account the greeting is Hi John. When I try to access my email it does come up but I noticed the greeting has changed to Hello Guest. Has my email and or account been compromised?

Thank you


Happening to me as well. This is not a new occurence for me but it has been several months since it has occurred. In the past it appeared to be a Comcast issue.

Email Expert

Re: Email

It happens to me once in a while too.  But it corrects itself within a few seconds and my correct name appears.  I'm also guessing it's a Comcast glitch, but try clearing out your browsing history, then close out the browser and re-open it in a fresh session.  See if that does it.




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Contributor

Re: Email


Latoque wrote:

It happens to me once in a while too.  But it corrects itself within a few seconds and my correct name appears.  I'm also guessing it's a Comcast glitch, but try clearing out your browsing history, then close out the browser and re-open it in a fresh session.  See if that does it.


I already tried clearing browsing history that did not change the situation. However, I found that if I "signed in" rather than clicking on the email envelope in the upper right hand corner of the home page my name showed up but when email page opened it still said guest. Seems to confirm in my mind that it is a Comcast issue along with the fact that a couple of times even if I signed out I could still go directly to my email the next time.