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Email

2/22/2016 - Unable to open e-mail. I am able to sign on, the "envelope" icon shows I have email, but I can't get to my inbox. I am using Internet Explorer11.

Can anyone help? Thank you.

Accepted Solution

Re: Email

Thank you.

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Email Expert

Re: Email

In IE-11, make sure you have Compatibility view enabled for Comcast.net  You will find it under your Tools menu.  Also, clear out your cache/browsing history, then close out IE and re-start it in a fresh session.




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Frequent Visitor

Re: Email

  I think it's a Comcast issue, not a personal computer issue.

New Poster

Re: Email

Thank you.

Contributor

Re: Email

I too had this same prolem accessing my emails......when i clicked the envelope to get my email

it went back to my xfinity home page.i chatted with a agent.to no avail...did a restore to 3 days prior to issue...all works fine now.I also have ie 11 and have been told  that Chrome browser is much more friendly with xfinity than IE.Next issue i will switch to chrome.