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Email

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Email

Just recently, When I attempt to send a message via cell phone or through my tablet's mail function I receive the following error message:  CANNOT SEND MAIL The user name or password for "me"@comcast.net is incorrect. Yet I can send an email from my tablet if I use xfinity connect. Any ideas?

Email Expert

Re: Email

Are you using an iPhone and iPad?  If so--------------------------------

 

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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New Poster

Re: Email

Honorable Latoque,

Thanks for your response, you instructions worked perfectly for my I-pad. Unfortunately I do not have an I-phone and was unable to make email work there.😸