Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,024

members

60

online now

1,952,267

discussions

Top

Email

New Poster

Email

Why is it that I am the owner main person with a act with Comcast and have my wife also on our act but when we sign up with email it states were a secondary user the primary user is not even one of us and it states I have to get authorization with primary user and that IS ME? PLEASE EXPLAIN THIS TO ME I PAY THE expensive BILL MONTLHY
Gold Problem Solver

Re: Email

Double check your UserID with the Lookup tool at https://login.comcast.net/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If your ID is not Primary, you'll have to ask the Primary user for help. If you don't recognize the Primary ID, or if your ID is Primary but you still don't have access, contact one of their reps at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/ and have them fix the problem.