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Email

New Poster

Email

I can open XFINITY Connect but can't receive any new email.  I've sent them from myself from a different PC & asked others to do so too.  I'm at my wits end trying to figure this one out.  Help appreciated!

Email Expert

Re: Email

Two things come to mind-------first, are you sure you are not having people send to "yourname@comcast.com", instead of @comcast.net?

 

Second---------------
Assuming that you are in either your Primary, or an unrestricted Secondary account, check to see if your "Safe List" is enabled--------------

Click on either "Account" or My Account" at the top of your screen, depending on which page you are on at the moment. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.




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New Poster

Re: Email

I am having a similar problem.  I have been having trouble getting emails from a school group for a while, but today it seems like I'm receiving very few emails.  And the emails I send to myself are not getting through.  I'm worried I might miss something important.  But, I didn't change anything and I can't see that anything is checked incorrectly on the comcast website.

 

Email Expert

Re: Email

Group emails, newsletters and such can be problematic in any mail system.  Call Comcast security and see if there is a problem with that particular domain from the school----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon