Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,423

members

581

online

36,040

topics

Top

Email shows all previous messages in the thread.

Frequent Visitor

Email shows all previous messages in the thread.

I don't know how I did it, but now, every email that is a Reply or a Forward shows all previous messages in that thread. How do I undo this?

Valued Contributor

Re: Email shows all previous messages in the thread.

For replies, in Mail settings, uncheck insert original email text to a reply. For forward, looks like you have to delete them.

email sett.JPG

Frequent Visitor

Re: Email shows all previous messages in the thread.

I can't find any drop-down menu that looks like that. Please back up and tell me where to go from my sign-in page. Thanks.

Email Expert

Re: Email shows all previous messages in the thread.


santafelady wrote:

I can't find any drop-down menu that looks like that. Please back up and tell me where to go from my sign-in page. Thanks.


Are you still in the old email format, or the new one?  Look in the address bar of your browser;  if it says Zimbra you still have the old one.  If it says Appsuite you are in the new one.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Email shows all previous messages in the thread.

Appears to be Zimbra.

Email Expert

Re: Email shows all previous messages in the thread.


santafelady wrote:

Appears to be Zimbra.


OK then on the Inbox page, go to Preferences>>>>Email>>>>>>Composing.  Click on that and you will see the options to change the default of what happens when you forward or reply to a message.  It looks like this-----------------------

 

 Screen Shot 2017-10-26 at 8.13.47 AM.jpg

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Email shows all previous messages in the thread.

Thank you.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 6 replies
  • 295 views
  • 0 kudos
  • 3 in conversation