Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,810,110

members

45

online now

1,955,265

discussions

Top

Email problems

New Poster

Email problems

I have had several emails just disapear from my inbox. Where did they go and can i get them back?

Gold Problem Solver

Re: Email problems

First, to get them back. If they are now in the Tara's folder: right click on thevTrash Folder and then click on recover deleted emails. A window opens showing you the deleted emails. Next, highlight the email message you want back, now at TGE top left side in that window, click on the small green arrow. A new window opens where you can move that email back to your Inbox, or where ever you want to save it.

Also: check your Email a Deletion Schdule and set up each folder the way you want it.
To do: open the Inbox and click on PREFERENCES. Bow click on thevEMAIL icon. A window opens showing your current settings. Change each folder to what you want. For example, any email, in any folders you do not want to automatically be deleted, change the choices to NEVER.

IF YIU NEED FURTHER HELP, POST BAck

CC


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.