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Email migration interuption notice

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New Poster

Email migration interuption notice

Does this mean we will get a credit for the loss of service?

Accepted Solution

Re: Email migration interuption notice


@kalix wrote:

Yes, it isn't a line item in your bill. However, when you pay for internet access,  email is part of the service that Comcast/Xfinity is contractually obligated to provide. Therefore, a customer is entitled to some form of compensation if email is interrupted for an extended period of time. 


Actually, no, they are not contractually obligated to provide email service.  The corporate position has always been that what you are paying for is the HSI connection.  Any other services like email, calendar, address book and so on are considered "extras".  As you should know by now, they just discontinued the calendar in December because so few customers were using it.  Verizon actually discontinued their email service and turned it over to AOL a couple of years ago.  If you read your ToS you will find that they have a lot of latitude when it comes to providing or discontinuing services, or just changing them.

 

 

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Email Expert

Re: Email migration interuption notice

No.  You can only get credit for service interruption of your internet connection.




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New Poster

Re: Email migration interuption notice

The email specifically said email delivery was interupted.that is a loss of service I pay for no different than,it my phone stopped working or my box froze.
New Poster

Re: Email migration interuption notice

And if I stopped receiving emails that means my internet wasn't working properly because there should be no delay of delivery if my internet wasn't down
Service Expert

Re: Email migration interuption notice

You don't pay extra for email.  If you did it would be a line-item on your bill.

 

 




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New Poster

Re: Email migration interuption notice

Yes, it isn't a line item in your bill. However, when you pay for internet access,  email is part of the service that Comcast/Xfinity is contractually obligated to provide. Therefore, a customer is entitled to some form of compensation if email is interrupted for an extended period of time. 

Email Expert

Re: Email migration interuption notice


@kalix wrote:

Yes, it isn't a line item in your bill. However, when you pay for internet access,  email is part of the service that Comcast/Xfinity is contractually obligated to provide. Therefore, a customer is entitled to some form of compensation if email is interrupted for an extended period of time. 


Actually, no, they are not contractually obligated to provide email service.  The corporate position has always been that what you are paying for is the HSI connection.  Any other services like email, calendar, address book and so on are considered "extras".  As you should know by now, they just discontinued the calendar in December because so few customers were using it.  Verizon actually discontinued their email service and turned it over to AOL a couple of years ago.  If you read your ToS you will find that they have a lot of latitude when it comes to providing or discontinuing services, or just changing them.

 

 




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