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Email issues

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Email issues

I currently have 3 emails set up but for the past month I can only retrieve email from my Comcast account. My AOL and Gmail accounts come up as an "external account failure/system failure" pop up screen. Any ideas on what is happening here and how to fix it? Thanks!

Email Expert

Re: Email issues

Try deleting and then re-enabling the AOL and Gmail accounts.  See if that does it for you.




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New Poster

Re: Email issues

Thanks for the reply!! I tried that and now it doesn't recognize my usernames or passwords. I even went directly to AOL and Gmail to reset the usernames and passwords and that still didn't fix the issue. I'm out of ideas now... I even tried contacting Comcast about this but they suggest that it's not their system that is causing the problem. It seems as if the Comcast (add email account) just isn't working.

Email Expert

Re: Email issues

After you change your AOL and Gmail credentials, delete them both from the Comcast "Add email account" feature.  Then try to enable them again from scratch.  I have five accounts in that email fetcher right now from Comcast, Gmail, Yahoo, Outlook.com and Mail.com.  All of them work just fine.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an XFINITY Forum Expert and I am here to help.
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Frequent Visitor

Re: Email issues

The problem is probably related to Comcast's inability to manage migration of servers.  I have had a very simular issue for two weeks now and, in spite of multiple tickets and having had many conversations with tier 3 support, have not had any movement on the issue.  

 

Quite madneing when even Comcast can verify the problem but cannot fix it.

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