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Email issues

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Email issues

I stopped getting Emails on 10/28/16. Even after I sent Emails from my work email they still do not show up??

 

 Is there a limit on the size of the inbox?  Any other Ideas?  Thanks! 

Email Expert

Re: Email issues

Total storage with your Comcast account is 10 GB, so I doubt that's the problem.  Did you check to see if the emails are going to the Spam folder? 

 

One thing to check for sure-------check to see if your "Safe List" has become enabled.  If you are still on the old email format, from the Inbox page go to Preferences>>>>>Email>>>>>>Email Safe List.  If you are on the new format, on the Inbox page click on the gear icon in the upper right hand corner of the screen, then on Settings>>>>>Mail>>>>>>Advanced Mail Settings>>>>>Email Safe List.  If it is enabled, nothing will get to your Inbox unless you had put the contact on that list.  So if it is, turn it off.




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