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Email is Disappearing

Contributor

Email is Disappearing

Since the issue of no e-mail was supposed to be fixed yesterday, I am having strange issues with e-mail.  I keep getting duplicates of e-mail in Outlook. However, the bigger problem is that e-mail just disappears when I access the webmail online.  The e-mail will be there and then a few minutes later, it totally disappears.  I have Outlook set up to be a POP account but it is acting like an IMAP.  After the e-mail shows up in Outlook, I go back to webmail and it is gone. It is not in the trash and it is nowhere else. Just totally disappears.  I have checked and double checked and ALL of my devices and Outlook are set up to be POP as I do NOT like IMAP.  My husband is complaining that on his account when he moves mail into a "saved email folder", it will then totally disappear also. His Iphone is set up to be IMAP but the email should not disappear when he moves it into another folder.  I also deleted a ton of e-mail this morning from Outlook only to have it show up once again and had to delete it a second time.  What is happening with e-mail??? I do not want my email disappearing.

Problem Solver

Re: Email is Disappearing


BuckyKatt wrote:

Since the issue of no e-mail was supposed to be fixed yesterday, I am having strange issues with e-mail.  I keep getting duplicates of e-mail in Outlook. However, the bigger problem is that e-mail just disappears when I access the webmail online.  The e-mail will be there and then a few minutes later, it totally disappears.  I have Outlook set up to be a POP account but it is acting like an IMAP.  After the e-mail shows up in Outlook, I go back to webmail and it is gone. It is not in the trash and it is nowhere else. Just totally disappears.  I have checked and double checked and ALL of my devices and Outlook are set up to be POP as I do NOT like IMAP.  My husband is complaining that on his account when he moves mail into a "saved email folder", it will then totally disappear also. His Iphone is set up to be IMAP but the email should not disappear when he moves it into another folder.  I also deleted a ton of e-mail this morning from Outlook only to have it show up once again and had to delete it a second time.  What is happening with e-mail??? I do not want my email disappearing.


     Which browser are you using? Have you tried MS help?

Contributor

Re: Email is Disappearing

I'm using Google Chrome.  Problem just started happening today. Have not tried MS help as I believe this to be a Comcast issue.

Contributor

Re: Email is Disappearing

After doing some research, it would appear as though it is a Microsoft Office 365 issue that is causing e-mails to disappear and duplicate.  They say they are aware of the issue and are working on it.  So doesn't appear to be a Comcast issue afterall!

Problem Solver

Re: Email is Disappearing


BuckyKatt wrote:

After doing some research, it would appear as though it is a Microsoft Office 365 issue that is causing e-mails to disappear and duplicate.  They say they are aware of the issue and are working on it.  So doesn't appear to be a Comcast issue afterall!


     I found many others on MS site also having same issue. Hopefully they will get it sorted out soon. Good luck!

Contributor

Re: Email is Disappearing

I sure hope they get it fixed soon.  I've stopped using Outlook until they do because I'm tired of having to delete 500 emails constantly throughout the day!