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Email going to my Spam folder

Regular Visitor

Email going to my Spam folder

Emails from a particular sender always go into my Spam folder, even though that sender is in my Address Book.  I have the entire message source for one of these emails.  It is not attached here because it contains personal information, but I can send to you.  Perhaps you can look at it and explain why it goes into Spam.

Email Expert

Re: Email going to my Spam folder

Comcast does not scan the address book.  You need to keep marking them as not spam to help train the filters.  You could also call Comcast security and see if there is a blocking issue with that sender's domain-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Official Employee

Re: Email going to my Spam folder


heritagecf wrote:

Emails from a particular sender always go into my Spam folder, even though that sender is in my Address Book.  I have the entire message source for one of these emails.  It is not attached here because it contains personal information, but I can send to you.  Perhaps you can look at it and explain why it goes into Spam.


heritagecf-

 

If you can private message me (click on thre username to the left, then private message) details about the sender like their email address or subject lines, I'll take a look.

 

ComcastDaveL





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