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Email goes straight to Trash Folder

New Poster

Email goes straight to Trash Folder

My incoming emails have been going straight to the trash folder. I have done a chat that could not resolve the issue and the phone call I was supposed to receive did not come. I spent 90 minutes this morning talking with three different agents and was referred upwards twice. I am still waiting for a call back from an agent who can fix this. Frustration growing!

New Poster

Re: Email goes straight to Trash Folder

I'm having the same problem. Were you able to figure out the problem?

New Poster

Re: Email goes straight to Trash Folder

Finally! Filters had been added to my account. Once they were deleted, all was back to normal. Exactly a week later, it happened again. This time I went to Settings and then Filters and deleted the new filter. It's an easy fix if you know what's wrong.
New Poster

Re: Email goes straight to Trash Folder

Thanks for your reply. I found out that was my problem too. I was chatting with tech support and the person asked me to delete my Apple Mail account on my computer and add it again. Right before I did it I checked my filters. I found that I had created one for that email account, hoping to throw all Xfinity or Comcast junk email into the trash. As soon a I deleted that filter (or "Rule" as Apple Mail calls it), one test mail arrived. The techie was still working with me so I deleted the account as instructed and set it up new. I thanked her and said all was fine now. 

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