Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,463

members

1,344

online

29,718

topics

Top

Email folders

New Poster

Email folders

My Comcast email is acting up.  When I try to rename a folder, I get a red circle with line obliquely through it, and the app seizes up.  I am also unable to add new folders or sub folders any more (I get the same red circle and seizing).  What could be causing this?  Solution?

New Poster

Re: Email folders

I am replying to my own question!

I was unable to get a response in the Forum (only waited 20 minutes).

I tried to "Chat" and call Comcast through the website.  Totally impossible and a waste of time.

I had the Comcast service telephone number.  I called then directly.  Two technicians were ultimately successful (they "reset" my account, apparently necessary due to a system upgrade).

Bottom line:  Call Comcast directly!

H

 

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 122 views
  • 0 kudos
  • 1 in conversation