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Email folders

New Poster

Email folders

My email recently stopped displaying the folders and does not facilitate filing to the folders.  How do I correct this? 

Email Expert

Re: Email folders

Do you mean all the folders are missing on the left side of the Inbox page?  If so, see it this sorts it out for you-----------------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949




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New Poster

Re: Email folders

I was able to restore my email in box and folders to appear along with the emails in my in box.  Now what I am trying to do is upload the emails in my folders to an external storage drive.  Can you help?

Email Expert

Re: Email folders

To do that you really need to enable the account in a desktop email client like Outlook or Thunderbird.  Or, you can save  emails as a .eml file to the drive or your computer.  To do that open the email and in the toolbar click on the "hamburger" icon to the right.  In the drop-down you will see the option to save the file.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Mark an Answer!solution Icon

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