Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,188

members

1,315

online

29,291

topics

Top

Email folder disappeared!

New Poster

Email folder disappeared!

One of my email folders has disappeared and I can't "find" it. Are all my saved emails in this folder lost or is there a way to retrieve them?

New Poster

Re: Email folder disappeared

I have tried looking at the drop down files but it's not anywhere.

New Poster

Re: Email folder disappeared

Very same thing has happened to me this morning.  I can't find mine either and have asked for help.

New Poster

Email folders disappeared

Email folders disappeared.  Can they be retrieved?

Email Expert

Re: Email folder disappeared

I'm going to escalate this to the forum admins for follow-up then.  You should see a reply in this thread.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Email folder disappeared!

Hi, Gail2424 - Please send me a private message with your name, email address, and a phone or account number. I also need to know the name of the folder that disappeared. Click on my name ComcastElla, then click Private Message Me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Email folder disappeared!

ComcastElla - Trying to private message you with no success.  Can you provide another way to contact you?  All of my subfolders disappeared several weeks ago and have not returned.

Official Employee

Re: Email folder disappeared!

@jmccutch - Please do not send private messages to moderators without a request. The private messaging feature is disabled until the user creates a public post. Since you just created one - you should now have an access to it. Click on my name ComcastElla, then click Private Message Me. Please let me know if you get any issues. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 7 replies
  • 200 views
  • 0 kudos
  • 4 in conversation