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Email filters

Frequent Visitor

Email filters

 I am trying to change my email filters but can no longer get Xfinity Connect Preferences at my email page.  I get the constant "loading" symbol, and nothing else.  

Email Expert

Re: Email filters

Try clearing your browser's cache/browsing history, then close it out and re-start it in a fresh session.




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Email filters

You're great!  Did as you suggested and lo and behold I regained my ability to get the Preferences to load and work as advertised.  Thanks so much for your help. 

Gold Problem Solver

Re: Email filters

Note:  If you use the Internet a lot, you should get in the habit of clearing your browser cache fairly often.

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Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.