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Email error disruption-no INBOX entries

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Email error disruption-no INBOX entries

My wife's email account is part of our COMCAST account. My email is fine. However, she gets an error stated that there is a server problem that prevents her from accessing her INBOX.  She cannot get email either on the computer or vis her smart phone. We have a joint COMCAST account with different email accounts/logins. Mine is fine. Hers has been down two days with no resolution. Anyone else have Email access issues on COMCAST?